*** Please note that whilst every effort has been made to show each product as accurately as possible, there may be slight variances in colour between the actual item and different monitors ***

Terms & Conditions

Payment

UK Customers

PayPal preferred (you do not need to have a PayPal account to make payments)

I also accept Bank Transfer, Cheque, Cash or Postal Order

Overseas Customers

PayPal only please (you do not have to have a PayPal account to make payments)

Commissions

I am happy to accept commissions. To discuss your bespoke order, please email me at rob@rchengineering.co.uk.

A non-refundable deposit of 25% will be required up front, invoiced via PayPal, to cover the cost of any materials and design time.

Please allow up to 1 month for your item to be completed. However, I will keep you informed of your orders progress.

Payment in full will be due upon approval of your completed order.

*** Please note that your order will only be posted on clearance of the full payment ***

Postage

Postage within the UK is free of charge.

All items will be sent by Royal Mail or courier, whichever is the best value.

All parcels will be fully insured and will require a signature on delivery. I will provide you with the parcels tracking number so you can keep an eye on your parcels progress.

Overseas postage is estimated and charged per item. If you wish to buy more than one item from me, I will try my best to combine the postage.

If the actual cost of postage is less than that you have paid, I will refund the difference.

Please note that items sent outside the UK may incur customs charges. Customs, Import fees, local taxes etc., these are the responsibility of the buyer.
Please contact your local Post Office to find out the import rules and charges for your country.

Cancellations/Returns

In accordance with The Consumer Contracts Regulations 2013, you are entitled to cancel your order within 14 calendar days of receiving the item.

Any items that are to be returned must be sent by insured post and there has to be a signature required from me.

Refunds will be paid within 14 days of us receiving your item in its original, undamaged condition. Please note: postage costs are non-refundable.

Please note that you are responsible for returning the item to us and for paying for its return, deductions will also be made for any customs charges on the items return.

If the item reaches you in a damaged state please keep all the packaging and contact me straight away so I can make a claim through our postal service.

Please note that these terms and conditions are governed by English law and any disputes or claims are subject to the jurisdiction of the English courts.